How to report an error
Use the contact form and choose “Correction” when that option is available. Include:
- the Beautyisles page URL;
- the exact sentence, image, table entry or link in question;
- what you believe is wrong or misleading; and
- a primary source, current product label, screenshot or other supporting context if you have it.
You may report an error even if you are not connected to the product or subject. A brand relationship does not disqualify a factual correction, but please disclose it.
Report a correctionHow we review a report
We check the published wording, the sources used, the product version and date, the editorial history and any new evidence. Where specialist interpretation matters, we may seek an appropriately qualified review.
We prioritise errors that could affect health, safety, identity, purchasing decisions or a person’s reputation. We do not promise a fixed outcome or response time, but we review credible reports as quickly as the evidence allows.
Correction, clarification or update
| Change | When we use it | Treatment |
|---|---|---|
| Correction | A published fact, calculation, attribution or material implication was wrong when published. | Fix the content and add a dated note when the error could have changed a reader’s understanding or decision. |
| Clarification | The underlying fact was not wrong, but the wording was incomplete or could reasonably mislead. | Rewrite for precision and add a note when the ambiguity was material. |
| Update | The original statement was accurate, but the product, evidence, price, stock, guidance or circumstances later changed. | Update the page and its review date; add a note when the change materially alters the conclusion. |
| Retraction | The central premise cannot be supported or the work is unreliable as a whole. | Remove or clearly mark the article while preserving an explanation at the URL where appropriate. |
What a correction note includes
A material correction note should be placed where a returning reader can find it and state:
- the date of the change;
- what was wrong or unclear;
- what the page says now; and
- whether the recommendation or conclusion changed.
We do not use a vague “updated” label to conceal a substantive mistake.
Silent fixes
Spelling, punctuation, formatting, accessibility labels and broken presentation that do not alter meaning may be repaired without a correction note. The same applies to replacing a broken retailer link with the same destination or updating a price clearly labelled with a check date.
If a small edit changes the substance, it is not a silent fix.
Removal and complaint requests
We consider privacy, safety, copyright, legal and serious fairness concerns on their merits. We do not remove accurate criticism merely because a person, brand or retailer dislikes it, and an advertising relationship does not provide a right of approval.
A difference of opinion is not automatically a factual error. When evidence supports more than one reasonable interpretation, we may keep the conclusion and improve the explanation of uncertainty.
Protecting the record
We keep enough editorial history to understand significant changes, investigate repeated issues and avoid recreating a corrected error. Access is limited to what is needed for editorial, security and legal purposes.
Our wider sourcing and claims rules are in the Editorial Standards. Privacy requests are handled under the Privacy Policy.
Social, video and syndicated content
When a material error appears in a Beautyisles social post or video, we correct the original where the platform allows it. If editing would hide the history or is not available, we add a visible correction, publish a follow-up or remove and replace the item with an explanation appropriate to the risk.
Where the same error was distributed in more than one place, we make a reasonable effort to correct the versions we control.